Teleport Pink is currently available in selected areas in Klang Valley to Singapore. Don’t worry as we will be expanding to other regions real soon! Click here to find out if your area is covered.

Teleport Pink is currently available from Malaysia (selected areas in Klang Valley) to Singapore. Don’t worry as we will be expanding real soon! Click here to find out if your area is covered.

You can click here to check if your area is covered.

We will be expanding our coverage to the greater Klang Valley in 2023.

You can order the parcel bag online or get it from here

Each parcel bag will be priced at RM1.

It will take up to 2-3 working days for your parcel bags to be delivered to you if you made your purchase online.

The dimension of the A3 size parcel bag is 305mm X 430mm

As of now, our parcel bags only come in one size.

Follow the steps on the website or on the parcel bag to see how you can reuse the parcel bag.

In such situations, we advise you not to reuse the parcel bag as there is a risk that your item may fall out or be damaged.

Teleport Pink is not available for domestic shipping.

Your order should not be heavier than 5KG and it must fit the parcel bag.

In such situations, we advise you not to reuse the parcel bag as there is a risk that your item may fall out or be damaged.

You need to ensure that your parcel does not exceed 5kg. Otherwise, your parcel will be rejected.

Yes you can reuse the parcel bag to be shipped cross border again, within our area of service.

Our riders will seal the parcel bag upon checking to ensure the contents adhere to the customs rules and regulations in order for faster and smoother clearance process.

First-time users will be able to send their parcels for free with the promo code ""PINKFREE"". When you refer Teleport to your friends & family, you will be able to enjoy ANOTHER free delivery with the promo code ""PINKFREE2"" Your friend/family will be able to enjoy their first FREE delivery with the promo code ""PINKFREE""

No. The promo code is only eligible for the first-time user. If you successfully refer a friend/family member to use our service, then you can use another promo code.

Teleport Pink is an international express delivery service that allows you to send your parcels to your friends, family members, buyers & customers the next day at a flat rate.

Deliveries & pick-up, via Teleport Pink, are available everyday, inclusive of weekends & public holidays, unless stated otherwise. T&C's apply.

It will be RM40/SGD15 for each delivery

If you place your order by cut-off time (4PM), your order will be picked up on the same day and your parcel will reach Singapore the next day. If you place your order after cut-off time (4PM), your order will be picked up tomorrow and your parcel will reach Singapore the day after tomorrow.

Unfortunately, you won’t be able to change your pick-up time once your order has been assigned a driver

Unfortunately, you won’t be able to change the delivery address once your order has been assigned a driver

Unfortunately, you won't be able to reschedule the delivery

The shipper and receiver will be notified when your parcel has been delivered

Your order will be picked up on the same day if you place your order by 4PM. If you place your order after 4PM, your order will be picked up tomorrow.

You will receive an email on more details of the rejection. In addition, we will also be in touch with you to arrange for the next course of action. For smooth customs clearance, here's a list of dangerous goods & prohibited items which you are NOT allowed to send.

Our riders will contact the receiver prior to delivering their order. If the receiver, is not available to receive their parcel, they can arrange for their next delivery with the rider. Our riders will attempt to deliver the parcel 3 times.

You are allowed to send items within the specified weight & dimension limitations, and excluding perishables, dangerous goods & prohibited items which you are NOT allowed to send.

Click here to learn more about dangerous goods. Do note that dangerous goods are NOT shipped via Teleport Pink. To ship dangerous goods, do check out Teleport's cargo services.

Perishable products are those which because of their characteristics and physical composition are likely to expire or spoil quickly and lose their original properties due to external factors such as humidity, temperature, or atmospheric pressure.

Many foods are perishable products such as dairy products, oils, all types of meat and sausages, fish and shellfish, fruit, vegetables, juices, and prepared foods. Outside of food, fresh flowers and plants are also considered perishable products.

Another range of foods that only require good air and humidity quality are considered semi-perishable products; these include nuts, tubers and some vegetables.

In addition, some chemical materials, medical and pharmaceutical products and natural resins are also perishable products.

Refer here for the list of prohibited items

No, we do not accept cash on delivery

Yes, you can ship fragile items, within the specified weight & dimension limitations, at your own risk. Do ensure you wrap your item properly to minimize the risk of breaking.

The liability of TELEPORT to the CLIENT is strictly limited to direct losses only and all other types of losses or damages are excluded. TELEPORT’s liability in respect of any one Delivery Goods under this clause is limited to its actual cash value and must not exceed Ringgit Malaysia: Three Hundred only (RM300.00). Delivery Goods for shipment that go through TELEPORT shall declare the value of the content before any acceptance of the Delivery Good at the consignment note. Any undeclared shipment will default to a max value of Ringgit Malaysia: Two Hundred (RM200.00) only.

Our riders will be in touch with you within 3 hours if you place an order within 8am-4pm. For orders past 4pm, our riders will be in touch with you the next day.

Go to Manage Order in your order confirmation email to cancel your order. If your order has yet to be assigned a driver, you will receive a full refund upon cancellation.

You can reach out to us at help@teleportpink.com

You can track the status of your order at https://teleport.delivery/track In addition, you will be receiving email & SMS notifications when your order has been confirmed, picked up, cleared customs, en route to receiver, delivered.

You can chat with us on the website or send us an email at help@teleportpink.com

Your parcel will be rejected at our sorting facility. Our customer care team will be in touch with you for the next steps.

Your parcel will be rejected at our sorting facility. Our customer care team will be in touch with you for the next steps.

Next day delivery is subject to custom clearance and flight schedule. We shall not be held liable for, nor shall we be in default by reason of, any failure or delay in performance of our obligations under herein, if such failure or delay is caused by something beyond our control (including an act of god).

We place utmost priority when handling your order.

We shall not be held liable for, nor shall we be in default by reason of, any failure or delay in performance of our obligations under herein, if such failure or delay is caused by something beyond our control (including an act of god).

You can track the status of your parcel at https://teleport.delivery/track If your parcel is missing, please reach out to help@teleportpink.com and our customer care team will help you out.

Your rider will be in touch with you within 3 hours if you place your order before 4pm to arrange for a pickup. If you've placed your order after 4pm, your rider will be in touch with you tomorrow by 11am to arrange for a pickup.